Looking after the data you share with us is hugely important to us. We want you to be confident that your data is safe and secure with us, and understand how we use it to offer you a better and more personalised website experience.
This policy applies if you interact with us over the phone, online, through our mobile applications or otherwise by using any of our websites or interacting with us on social media.
If you don’t want to read all the detail, here are the things we think you’d really want to know:
Point Four is a trade name of DecisionVision Limited who is a UK registered company with the company number 07043157.
Your information is, only where and when appropriate, shared within this group or selected parties within the group.
We may use a number of third parties to process your information on our behalf and these maybe based outside of the European Economic Area.
We may send direct marketing, if we’re allowed to. And we would do this to encourage you to buy our products and services.
We also may display online advertising relating to products and services on our website.
What sorts of information do we hold?
Information that you provide to us such as your name, address, telephone number, email address and any feedback you give to us, including by phone, email, post, or when you communicate with us via social media;
Information about whether or not you want to receive marketing communications from us;
Information about any device you have used to access our Services (such as your device’s make and model, browser or IP address) and also how you use our Services. For example, we try to identify which of our apps you use and when and how you use them. If you use our websites, we try to identify when and how you use those websites too;
Your contact details and details of the emails and other electronic communications you receive from us, including whether that communication has been opened and if you have clicked on any links within that communication. We want to make sure that our communications are useful for you, so if you don’t open them or don’t click on any links in them, we know we need to improve our Services; and
Information from other sources such as specialist companies that provide customer information like fraud prevention agencies, marketing and research companies, social media providers and information that is publicly available.
Who might we share your personal information with?
Point Four - may share your information in certain circumstances with the other companies within the DecisionVision Group so that we can provide you with a high quality, personalised and tailored service (including relevant marketing) across our Group.
Contact us
If you have a question, a complaint or would like a full copy of our Privacy and Cookie policy, or the way your information is processed, please contact us by one of the following means:
By email: DPO@pointfour.co.uk
By post: Data Protection Officer at Point Four, Unit 2 Wilford Business Park, Ruddington Lane, Nottingham, NG11 7EP
We and our partners use cookies to personalise and improve your experience as you use our Websites and Mobile Apps and to provide you with relevant information. Below is information about Cookies, including how we use them and how you can exercise your choices about our use of Cookies.
How we use Cookies
Cookies are small text files containing a unique identifier, which are stored on your computer or mobile device so that your device can be recognised when you are using a particular website or mobile app. They can be used only for the duration of your visit or they can be used to measure how you interact with services and content over time. Cookies help to provide important features and functionality on our website and mobile app, and to improve your experience.
By continuing to view / use our websites and mobile apps you are consenting to Cookies on our Services, these may be used to do the following:
Improve the way our website and mobile app work
Cookies allow us to improve the way our website and mobile app work so that we can personalise your experience and allow you to use many of their useful features.
For example, we use Cookies so we can remember your preferences when you return to our website and mobile app.
Improve the performance of our website and mobile app
Cookies can help us to understand how our website and mobile app are being used.
For example, by telling us if you get an error messages as you browse.
These Cookies collect data that is mostly aggregated and is anonymous.
Deliver relevant online information, including via social media
We use Cookies to help us deliver online information including advertising that we believe is most relevant to you on our website and other organisations’ websites and using social media. Cookies used for this purpose are often placed on our website by specialist organisations.
Cookies used for this purpose are often placed on our website by organisations providing specialist services to us. These Cookies may collect information about your online behaviour, such as your IP address, the website you arrived from and information about your history. This means that you may see our adverts on our website and on other organisations’ websites. You may also see adverts for other organisations on our Website.
To help us to deliver online advertising that is relevant to you, we may also combine data we collect through Cookies in the browser of your desktop computer or other devices with other data that we have collected.
Measuring the effectiveness of our marketing communications, including online advertising
Cookies can tell us if you have seen a specific advert, and how long it has been since you have seen it. This information allows us to measure the effectiveness of our online advertising campaigns and control the number of times you are shown an advert.
We also use Cookies to measure the effectiveness of our marketing communications, for example by telling us if you have opened a marketing email that we have sent you.
Web browser Cookies
You can use your browser settings to accept or reject new Cookies and to delete existing Cookies. You can also set your browser to notify you each time new Cookies are placed on your computer or other device. You can find more detailed information about how you can manage Cookies through your browser’s help function.
If you choose to disable some or all Cookies, you may not be able to make full use of our website.
For example, you may not be able to use any of our services that require you to sign in.
Mobile Apps
Cookies work differently on mobile apps as they are coded into the app itself and will use a unique identifier created by your mobile device for use for advertising activities. You can turn off or reset this advertising identifier through your mobile device’s privacy settings.